Privacy Policy

Last updated: 1 January 2025  |  This policy complies with the EU General Data Protection Regulation (GDPR) and Singapore's Personal Data Protection Act (PDPA).

1. Data Controller

Media Flow Studio SG
503 Canberra Drive #02-10, Canberra Residences, Singapore 768125
Email: info@mediaflowstudiosg.online

2. What Data We Collect

• Contact data: name, email address, company name and any information you submit via our contact form;
• Project data: details about your event or production requirements shared during enquiries;
• Usage data: IP address, browser type, pages visited and timestamps, collected automatically;
• Communication data: records of correspondence between you and our team.

3. How We Use Your Data

• To respond to enquiries and provide requested production services;
• To manage our business relationship and fulfil contractual obligations;
• To improve and operate our website;
• To comply with legal and regulatory requirements under Singapore and applicable EU law.

4. Legal Basis for Processing (GDPR)

• Contractual necessity (Art. 6(1)(b)): to respond to service enquiries and fulfil agreements;
• Legitimate interests (Art. 6(1)(f)): to operate and improve our website and services;
• Legal obligation (Art. 6(1)(c)): to comply with applicable law;
• Consent (Art. 6(1)(a)): for non-essential cookies and marketing communications.

5. Data Retention

We retain personal data only as long as necessary. Contact enquiries are retained for up to 3 years. Client project data is retained for the duration of the engagement plus applicable statutory retention periods under Singapore law.

6. Your Rights

Under GDPR and the Singapore PDPA, you have the right to access, correct, erase, restrict or port your personal data, and to object to processing. To exercise these rights or to opt out, contact us at info@mediaflowstudiosg.online with subject "Privacy Request" or "Opt-Out".

7. Data Sharing

We do not sell or rent your personal data. We may share data with trusted service providers (e.g. hosting, email platforms) under data processing agreements. We may disclose data where required by law.

8. International Transfers

Where personal data is transferred outside Singapore or the EEA, we ensure appropriate safeguards are in place (e.g. Standard Contractual Clauses, adequacy decisions).

9. Cookies

We use cookies as described in our Cookie Policy.

10. Complaints

You may lodge a complaint with the Singapore Personal Data Protection Commission (PDPC) or, for EU residents, your local data protection supervisory authority.

11. Changes

We may update this Privacy Policy. The current version will always be available on this page.

12. Contact

Media Flow Studio SG
503 Canberra Drive #02-10, Canberra Residences, Singapore 768125
info@mediaflowstudiosg.online